These Terms & Conditions (“Terms”) govern your use of the Upton Park Florist online flower delivery service, including orders placed through our website by customers in Upton Park and surrounding areas. Please read these Terms carefully before placing your order. By proceeding with an order, you agree to be bound by these Terms.
These Terms apply to all customers who place orders for flower products and related items via the Upton Park Florist online platform. They are designed to provide clarity regarding our delivery service, order procedures, payment methods, cancellation policy, liability, and governing law. If you are ordering for someone else, you are responsible for making them aware of these Terms. Our services and Terms are applicable for customer addresses in Upton Park as well as the neighbouring areas we serve.
1. Selecting Products: Browse our curated selection of flower arrangements, bouquets, and floral gifts available for delivery in Upton Park and the surrounding areas. Details of each product, including descriptions and prices, are displayed to assist with your choice.
2. Placing Your Order: Once you’ve selected your desired products, follow the online checkout process. You will need to provide accurate recipient information, delivery address, contact details, and, if applicable, a personal message card for the delivery.
3. Order Confirmation: Upon successful submission of your order and payment, you will receive an order confirmation page and a confirmation notification (via the means provided). This confirmation details your order reference, product(s) purchased, delivery address, estimated delivery date, and total cost.
4. Amendments: If you need to amend your order (such as product details, card message, or delivery information), please contact us as soon as possible. Changes cannot be guaranteed if the order has already been prepared or dispatched.
All products are subject to availability. In the event that a particular flower, colour, or packaging is unavailable, we reserve the right to substitute with products of a similar value and style, while maintaining the overall look and quality. Any substitutions will be of equal or greater value than the flowers originally ordered.
We make every effort to maintain high standards for presentational quality and ensure all flowers delivered are fresh and arranged with care. Upon receipt, flowers should be placed in water and cared for using the guidelines provided with your delivery.
1. Accepted Payment Methods: We accept major debit and credit cards, as well as select secure online payment options as displayed on our checkout page. All payments must be completed in full at the time of placing your order. We are unable to process orders without successful payment authorisation.
2. Pricing: All prices are stated in Pounds Sterling (£) and include VAT (where applicable). Delivery charges may apply and will be clearly stated before completing your purchase.
3. Payment Security: Your payment details are processed via secure payment gateways, and your card data is not stored by Upton Park Florist. Ensure your device is secure when making online transactions.
1. Delivery Areas: Our flower delivery service covers Upton Park and adjoining neighbourhoods as listed at checkout. Orders placed for delivery outside our service area will be cancelled, and a refund issued.
2. Delivery Times & Dates: Deliveries are made on the date selected during checkout. While we aim for your flowers to arrive on your chosen day, specific delivery times cannot be guaranteed. We endeavour to deliver within business hours; however, during peak periods, deliveries may be extended into the evening.
3. Delivery Instructions: Please provide accurate and complete delivery information, including a contact number for the recipient. If your order is going to a hospital, business, or public venue, please ensure relevant details are included (such as ward, department, or office number).
4. If Recipient Is Not Available: If the recipient is not available at the time of delivery, flowers may be left with a neighbour or in a safe place, or a delivery note will be left with instructions for collection or redelivery. Responsibility for the delivered products pass to the recipient after successful delivery at the address provided.
1. Cancelling Your Order: If you wish to cancel your order, you must contact us at the earliest opportunity. Cancellations must be requested at least 24 hours before the scheduled delivery date in order to guarantee a full refund. Orders for same-day or next-day delivery may not be eligible for cancellation or refund once processing has begun.
2. Changes to Order: Amendments (such as to delivery address or card message) may be accommodated if the order has not yet been prepared or dispatched. We recommend contacting us immediately for any changes.
3. Refunds: Refunds will be processed via the same method of payment used for the original transaction. Full or partial refunds may be provided in cases of: unavailability of ordered items, failed delivery due to our error, or justified customer complaints regarding flower quality. Refunds will not be provided for incorrect or incomplete delivery information, or for perishable items delivered as instructed and in a timely manner.
Upton Park Florist is committed to customer satisfaction and floral excellence. Due to the perishable nature of flowers, we ask that any concerns regarding the quality of blooms or arrangements are reported within 24 hours of delivery. Please retain the original arrangement for inspection and provide photographic evidence where possible. Our team will assess your concern and determine if a replacement, refund, or alternate resolution is warranted. Reasonable care instructions are provided to ensure longevity, and we cannot offer refunds for flowers not properly cared for post-delivery.
We take every care in providing high-quality products and reliable delivery; however, Upton Park Florist’s liability to you is limited in accordance with the law and as described herein:
The content of our website, including images, text, and design, is the intellectual property of Upton Park Florist and must not be reproduced, copied, or used for commercial purposes without explicit written permission. Product images are illustrative only and may not always perfectly match the delivered arrangement due to the seasonal nature of flowers and availability.
We are committed to protecting your personal data in accordance with applicable UK data protection laws. Your personal information, including delivery addresses and contact details, will only be used for the purpose of processing and delivering your flower order, customer service, and, where consented, for marketing communications. Please review our separate Privacy Policy for full details.
We reserve the right to amend these Terms at any time. The version of the Terms current at the point of your order will apply to your transaction. We recommend reviewing these Terms regularly to ensure familiarity with any changes.
If any provision (or part of a provision) within these Terms is held by a competent authority to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
These Terms & Conditions, and any disputes arising in connection with them, are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction in relation to any claim or dispute arising from your use of the Upton Park Florist online flower delivery service.
If you have any questions, require clarification, or need to discuss your order, please use the contact details provided on our website. Our customer service team is here to assist with online flower order queries, delivery information, changes, and complaints for customers in Upton Park and the surrounding areas.
By submitting an order through the Upton Park Florist website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. Thank you for choosing Upton Park Florist for your flower delivery needs. We are dedicated to delivering beautiful flowers and exceptional service throughout Upton Park and neighbouring communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Upton Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Upton Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
